Frequently Asked Questions
Everything you need to know about ordering, collection, delivery and caring for your custom cookies and macarons.
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I recommend placing your order at least 2–3 weeks in advance to secure your preferred date, especially during busy periods. The months leading up to Christmas are particularly busy, so earlier enquiries are always encouraged.
For last-minute requests, please get in touch — I'll always do my best to help!
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Simply complete the enquiry form with your event details, preferred date and any inspiration images. I'll then work with you to create a custom design and provide a personalised quote.
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The more information, the better! Helpful details include:
Event date
Quantity required
Theme or colour palette
Inspiration images
Personalisation (names, ages, messages)
Whether you're interested in cookies, macarons, or both
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As every order is custom designed, pricing varies depending on the level of detail and quantity required. Once I receive your enquiry, I'll provide a personalised quote.
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There is currently no minimum order. Whether you're ordering a single gift box or a larger custom order for a special celebration, I'd love to help. Every order receives the same attention to detail and care.
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Yes. A 50% non-refundable deposit is required to secure your booking. The remaining balance is due prior to collection or delivery.
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Payment is accepted via bank transfer. Cash may also be accepted for collection orders by prior arrangement.
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Orders can be collected from Bowral, or free local delivery is available within 10km of Bowral.
To ensure a smooth delivery process, full payment must be received before your order is delivered.
Express Post is available for cookie orders outside my local collection and delivery area. Every order is carefully packaged to help ensure it arrives safely; however, once it has been lodged with Australia Post, delivery times and handling are outside my control, and I cannot guarantee against damage during transit.
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Every order is accompanied by a Care Card with detailed storage instructions.
Cookies should be kept in their individual heat-sealed bags until you're ready to enjoy them. Store them in a cool, dry place away from direct sunlight. Do not refrigerate. For the best flavour and texture, they're best enjoyed within 6–8 weeks.
Macarons should be stored in an airtight container in the refrigerator and are best enjoyed within 5–7 days. They can also be frozen for longer storage.
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Absolutely! Cookies and macarons can be combined into the one order and beautifully presented together where suitable. Please keep in mind that they have different storage requirements, which will be outlined on your Care Card.
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Alternative cookie recipes, including vegan options, may be available by request. Please let me know of any dietary requirements when enquiring so I can discuss suitable options with you.
All products are prepared in a kitchen that also handles wheat, gluten, milk, egg, peanuts and tree nuts. While care is taken to minimise cross-contact, I cannot guarantee that products are free from traces of allergens.
For this reason, my products may not be suitable for people with severe allergies or coeliac disease.
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Inspiration images are always welcome! While I don't create exact copies of another artist's work, I'm happy to use your inspiration as a starting point to design something uniquely tailored to your celebration.
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Yes! Every order is custom designed to suit your celebration. If a suitable stamp or stencil isn't commercially available, I can create one specifically for your order or incorporate an edible image to bring your design to life.
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Changes may be possible depending on where your order is in the design process. Please get in touch as soon as possible, and I'll always do my best to accommodate your request.
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A 50% non-refundable deposit is required to secure your booking. As every order is custom made, refunds are generally not available once work has commenced. If you have any concerns about your order, please get in touch as soon as possible and I'll do my best to resolve any genuine issues. Full Terms & Conditions apply.
Still have a question?
I’m here to help! Get in touch via the enquiry form and I’ll get back to you as soon as possible